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For Personal Health Budgets – Click here for more information
Festive & New Year Opening Hours:
Please see our phone line opening hours for the Festive and New Year period below.
| Date | Phone lines |
|---|---|
| Wednesday 24 December 2025 (Christmas Eve) | Open, phone lines will close at 3:00pm |
| Thursday 25 December 2025 (Christmas Day) | Closed |
| Friday 26 December 2025 (Boxing Day) | Closed |
| Monday 29 December to Wednesday 31 December 2025 | Open 10:00am – 3:00pm |
| Thursday 1 January 2026 (New Year’s Day) | Closed |
| Friday 2 January 2026 | Open – full service resumes |
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Employer toolkit workshop - Monday 12th January 11:00am - 12:00pm (Microsoft Teams)
- Introduction – Being an individual employer
Understand the key role you play and the positive impact you can make. - Employers’ legal obligations
Learn about your responsibilities to ensure compliance. - Being a good employer – know your role
Discover how to build strong working relationships and create a supportive environment.
Benefits of attending:
- Expert advice tailored to your needs as a Direct Payment holder or Representative.
- Practical guidance to simplify your employer journey.
- Tips to enhance your leadership and management skills.
- A chance to ask questions and connect with others in similar roles.
Purple Match : Personal Assistant drop in - Wednesday 28th January - 10:00am - 11:00am
Join our friendly Recruitment Team for an informal online drop-in session where you can find out everything you need to know about being a Personal Assistant (PA) through Purple Match.
Whether you are new to Purple Match, or already working in a role, this is a great chance to:
- Ask any questions about the role of a Personal Assistant
- Learn about how Purple Match works
- Receive guidance on applying for suitable roles
☎️ Your new local contact number:
Cambridgeshire – 01223 679 087
Cornwall – 01872 301 855
Doncaster – 01302 245 721
East Sussex – 01323 403 478
Edinburgh – 0131 287 5695
PHB Support Service – 01245 392 392
Hertfordshire – 01992 367 297
Leicester – 0116 442 2368 (including PHB)
Luton – 01582 297 211
Sandwell – 0121 269 8465
Nottinghamshire – 0115 671 2931 (including PHB)
Oxfordshire – 01865 410 438
Stockport – 0161 393 7809
Thurrock – 01245 214 029
Walsall – 01922 662 262
Skills and development
Our Skills and Development hub brings together a range of trusted digital resources, including guidance from Skills for Care, to support Direct Payment holders in every stage of their journey as an employer. Whether you need advice on employing or interviewing a Personal Assistant, access to our comprehensive Employer Toolkit, or a clear understanding of your rights and responsibilities, everything is available in one easy-to-navigate page — helping you feel informed, confident, and supported
Pay schedules 2026
On this page, you’ll find the 2026 Pay schedules, designed to help you plan, organise, and meet payroll deadlines for timesheet submissions.
Purple Match - the new name for PA Recruitment!
Purple Match is dedicated to supporting Direct Payment Holders who employ their own PAs, keeping you informed about the role and responsibility of being an employer as well as advice and guidance about recruiting and retaining PAs.
Skills for Care has a range of support to help individual employers with recruiting, managing, developing and supporting Personal Assistants (PAs)
