Early May Bank Holiday - Monday 4th May 2026
Please be advised that we will be closed on Monday 4th May 2026 in observance of the Early May Bank Holiday. During this time, we will be unable to respond to correspondence. All services will resume from Tuesday 5th May 2026, at which point our team will be available to assist you. We thank you for your patience and continued support.
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Cambridgeshire
Doncaster
East Sussex
Hertfordshire
Leicester
Sandwell
Thurrock
Cornwall
Edinburgh
Don’t see your location? Click here for more information
For Personal Health Budgets – Click here for more information
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To ensure that you receive all updates as a Direct Payment holder or Personal Assistant.
☎️ Your new local contact number:
Cambridgeshire – 01223 679 087
Cornwall – 01872 301 855
Doncaster – 01302 245 721
East Sussex – 01323 403 478
Edinburgh – 0131 287 5695
PHB Support Service – 01245 392 392
Hertfordshire – 01992 367 297
Leicester – 0116 442 2368 (including PHB)
Luton – 01582 297 211
Sandwell – 0121 269 8465
Nottinghamshire – 0115 671 2931 (including PHB)
Oxfordshire – 01865 410 438
Stockport – 0161 393 7809
Thurrock – 01245 214 029
Walsall – 01922 662 262
Skills and development
Our Skills and Development hub brings together a range of trusted digital resources, including guidance from Skills for Care, to support Direct Payment holders in every stage of their journey as an employer. Whether you need advice on employing or interviewing a Personal Assistant, access to our comprehensive Employer Toolkit, or a clear understanding of your rights and responsibilities, everything is available in one easy-to-navigate page — helping you feel informed, confident, and supported
Pay schedules 2026
On this page, you’ll find the 2026 Pay schedules, designed to help you plan, organise, and meet payroll deadlines for timesheet submissions.
Require support with submitting timesheets? Please click here for our guide
Purple Match - the new name for PA Recruitment!
Purple Match is dedicated to supporting Direct Payment Holders who employ their own PAs, keeping you informed about the role and responsibility of being an employer as well as advice and guidance about recruiting and retaining PAs.
Skills for Care has a range of support to help individual employers with recruiting, managing, developing and supporting Personal Assistants (PAs)
