📞 New dedicated local phone lines

Hi all,

We are pleased to share an important enhancement to our phone service aimed at delivering a more efficient and personalised support experience.

To better serve you, we have introduced dedicated phone lines for each location, providing a direct connection to your local team. This update ensures your call is directed to the right department more promptly, helping us respond to your needs with greater speed and precision.

 What this means for you:

• Direct access to your local team

• More tailored support

☎️ Your new Local Contact Number:

• Cambridgeshire – 01223 679087

• Cornwall – 01872 301855

• Doncaster – 01302 245721

• East Sussex – 01323 403478

• Edinburgh – 0131 287 5695

• PHB Support Service – 01245 392392

• Hertfordshire – 01992 367297

• Leicester – 0116 442 2368

• Luton – 01582 297211

• Sandwell – 0121 269 8465

• Nottinghamshire – 0115 671 2931

• Oxfordshire – 01865 410438

• Stockport – 0161 393 7809

• Thurrock – 01245 214029

• Walsall – 01922 662262

🔄 Supporting you during this transition:

As we implement this improvement, we kindly ask that if you are unable to reach us on your first call, please allow us up to two hours to return your call before redialing. This helps us manage high call volumes and ensures every request is handled as efficiently as possible.

We truly appreciate your patience and understanding as we roll out this upgrade.

Thank you for your continued support, we remain committed to enhancing your experience every step of the way.