Scope – Disability Energy Support
For disabled individuals or households with disabled residents facing concerns about energy and water costs, Scope offers free, expert advice. This vital service is designed to ease financial worries and provide practical solutions tailored to individual circumstances. As the colder months and holiday season approach, this support becomes even more critical.
Below you will find the details regarding Scope’s support service:
How to Apply
Applications can be made by phone or email. Scope’s team asks a few questions during the application process to ensure their advice is accurate and relevant. For email applications, more detailed information is requested at the outset compared to phone applications.
Who Can Access the Service?
This service is available to:
- Disabled people living in England, Scotland, or Wales
- Households where one or more disabled individuals reside
Types of Support Available
Scope’s experienced advisers offer assistance with a wide range of issues, including:
- Managing energy and water debt
- Changing energy meters
- Improving energy and water efficiency
- Accessing benefits, grants, and trusts
- Contacting or filing complaints with suppliers
- Understanding gas and electricity bills
- Using heating systems effectively
- Registering with the Priority Services Register
One user shared their experience: “The support I received felt like someone was shining a light on me. I was nearly in tears—it felt like Christmas. I didn’t have to worry about shopping that week, and I paid my water bill. After the call, I was so happy. I could put my heating on and be warm for a bit without stressing.”
What to Expect
Phone Appointments
Applicants can book a telephone appointment with one of Scope’s energy advisers, lasting up to 45 minutes. These appointments provide tailored advice and follow-up calls are arranged if needed.
To get the most out of the appointment, users are encouraged to have the following information ready:
- Pen and paper for note-taking
- Their most recent gas or electricity bill
- An up-to-date meter reading (if possible)
- Details of missed payments or arrears
- Information about any payment plans agreed with energy suppliers
Email Support
For those who prefer email, Scope’s advisers provide tailored advice within 10 working days.
Personalised Action Plans
Every applicant receives a personalised action plan, whether they choose phone or email support. These plans outline the steps needed to resolve any issues and may suggest additional services for further assistance.
If Scope’s advisers identify eligibility for further benefits or non-energy-related debt advice, they will connect users with other relevant services.
Accessibility and Adjustments
Scope strives to make this service accessible to everyone. Applicants can request adjustments, such as:
- Video calls with British Sign Language (BSL) interpreters
- Language interpreters for non-English speakers
If there are specific accessibility needs or questions about the service, applicants are encouraged to contact Scope for support.
Contact Information:
The Disability Energy Support service is available Monday to Friday from 11 am to 4 pm.
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Phone: 0808 801 0828
Partner Support
This essential service is made possible through funding from the Energy Saving Trust, Southern and Scottish Gas Network, Cadent, Northern Gas Networks, and Wales and West Utilities.
By offering expert advice and personalised support plans, Scope’s Disability Energy Support service continues to make a meaningful difference in the lives of disabled people and their families.
Please note that this service is provided by Scope and is not affiliated with Purple Direct Payment Support Service.